Cigo Tracker

CHALLENGE

Starting the SOC 2 journey from scratch felt overwhelming and intimidating

After six years in business, Cigo Tracker sought to expand to enterprise companies but hit a snag: Larger customers required SOC 2 compliance. 

Compliance was a new challenge for Cyrille Delavenne, CTO. He wore multiple hats on his small, growing team and prioritized revenue-generating activities. Compliance hadn’t been front and center–but he knew that had to change.

Cyrille researched auditors and compliance vendors online. He was looking for a supportive, guiding hand to help his team achieve SOC 2 certification at a reasonable price. At first, he had several negative experiences meeting with providers. According to Cyrille, “I just felt like it was going to be this extremely complicated thing working with people that only use ‘audit speak.’ It’s like a foreign language to me.” His perception changed when he found Thoropass.

SOLUTION

Partnering with Thoropass streamlined policy development by 90%

In addition to the positive relationships, Cyrille chose Thoropass because of its all-in-one experience for audit preparation: Expert guidance, in-house auditors, and an easy-to-use platform to streamline the process.  

His favorite feature was Thoropass’s policy templates. Cyrille estimated a 90% time savings versus writing policies from scratch.

THE PENTEST ADVANTAGE

Communicative penetration testers enabled swift resolutions

Cigo Tracker needed to conduct penetration testing on its web application in order to fulfill compliance requirements and improve its security posture. Cyrille was considering renewing with pen testers he had used in the past, but when he learned Thoropass had its own in-house pen testing team at a competitive rate, he decided to give them a try.

He was pleasantly surprised. Cyrille’s previous pen testers identified problems without telling him how to reproduce or fix them. 

“Usually you waste a lot of time going back and forth because the person isn’t telling you how to execute the attack that they were doing,” explains Cyrille.

RESULTS

Achieving SOC 2 certification unlocks new and exciting enterprise opportunities

As part of their successful SOC 2 audit, the Cigo Tracker team resolved several major vulnerabilities and developed their security policies. Thoropass helped them save valuable time in the process. “I think 90% of time saved writing policies is an understatement,” says Cyrille. With SOC 2 certification, Cigo Tracker has unlocked enterprise-level business opportunities and built confidence in its security posture. 

Now, Cyrille and the Cigo Tracker team can sleep soundly. ”I think we just sleep better at night knowing that we are now doing some critical things that we should have been doing from the start.”

LOOKING AHEAD

Cigo Tracker plans to use Thoropass’ continuous compliance services to keep its SOC 2 certification up to date. The company has adopted best practices such as two-factor authentication, background checks, managing access to resources, and yearly penetration tests. Thoropass made the process easy to understand and a lot less intimidating than they originally thought.

Cyrille’s advice to other startups? Get compliant early.