Pagos

CHALLENGE

Balancing growth and compliance

Pagos needed to comply with SOC 2 and PCI DSS frameworks. As a company, handling sensitive payment data, maintaining robust security practices, and demonstrating regulatory adherence were critical to earning and keeping customer trust. Certification wasn’t just a milestone—it was a business imperative. However, Pagos faced significant challenges navigating multiple audit requirements with a lean internal team, each with its own timeline and complexity. The fragmentation between frameworks, differing PCI and SOC 2 scopes, and limited bandwidth made the process overwhelming. They needed a solution to simplify, streamline, and support them through the compliance lifecycle.

SOLUTION

Expert guidance meets innovative technology

As an existing Thoropass customer, Pagos was introduced to Muscatek, a trusted service partner, to help navigate the complexities of SOC 2 and PCI compliance. With limited internal resources and competing priorities, Pagos needed more than a checklist—they needed a strategic partner. Muscatek became an extension of their team, breaking down overwhelming requirements into prioritized, actionable steps. Offering valuable context, pre-built templates, and practical guidance tailored to Pagos’ environment, Muscatek made the process feel achievable and far less daunting.

Leveraging the Thoropass platform, Pagos also benefited from a suite of powerful tools to stay organized and ahead of deadlines, including automated task reminders, a centralized risk register, and role-based training workflows. With Muscatek’s expertise and Thoropass’ technology working in tandem, Pagos could confidently navigate unfamiliar requirements, accelerate implementation, and build a strong foundation for long-term compliance success.

RESULTS

Faster path to compliance

With the support of Muscatek and Thoropass, Pagos achieved a major compliance milestone—completing SOC 2 Type 1 and 2 and PCI DSS certifications, in just 9 months. This impressive accomplishment was made possible by breaking down the process into focused phases and receiving expert support at every step.

Pagos is already planning to streamline future compliance cycles by consolidating audit windows and reducing both time and operational overhead. Their team gained much-needed clarity and efficiency through regular check-ins, automated monitoring, and task management tools, transforming what was once a heavy lift into a sustainable process.

These efforts didn’t just make compliance more straightforward—they strengthened the business. Pagos reduced team strain and boosted cross-functional collaboration by building scalable internal processes and reinforcing best practices. Most importantly, they deepened customer trust with some of the most respected brands in the payments industry—demonstrating a clear commitment to data protection and regulatory excellence.

With the help of Thoropass’ internal auditors and pentest services, Pagos experienced a smooth, thorough assessment process, ensuring every detail was covered and every expectation met.