CallFinder

CHALLENGE

Navigating the path to SOC 2 in a high-demand industry

CallFinder, a leader in speech analytics software, faced increasing pressure to meet the stringent security and compliance requirements of their clients, particularly in the financial sector. With many of their customers requiring SOC 2 attestation, CallFinder recognized the importance of aligning with industry standards to maintain trust and ensure long-term success. 

Having previously worked with a different compliance software, their first experience achieving SOC 2 proved to be a significant challenge. It required six months to update existing policies and develop new ones, straining internal resources and demanding extensive time and financial investment. The company needed a more efficient approach for future audits while ensuring they met the necessary security standards to support their clients.

SOLUTION

Simplify and streamline compliance through strategic partnerships

CallFinder had worked with Muscatek for many years, and Muscatek supported them through their initial SOC 2 process, assisting with their first assessment. Following that, Muscatek, Inc recommended Thoropass to help save even more time and money. Together, Muscatek and Thoropass provided CallFinder with the expertise and automation needed for a more efficient and streamlined approach to compliance management. Thoropass’s platform offered user-friendly features, including connectors that integrated with CallFinder’s existing tools, like AWS and GitHub, along with templates and security training modules that significantly reduced manual effort. 

BETTER TOGETHER

Thoropass + Muscatek

Muscatek supported the configuration of the tools in CallFinder’s existing tech stack and provided guidance on the best path to adhering to SOC 2 principles. By plugging into the Thoropass platform, Muscatek and Thoropass proved to be ideal partners to ensure the framework was implemented correctly. This collaboration allowed CallFinder to focus on refining their processes, with Muscatek offering technical expertise and Thoropass ensuring compliance with their built-in audit readiness tools.

RESULTS

Optimized compliance processes and 40% time savings compared to previous audits

The combined support of Muscatek and Thoropass delivered impressive results for CallFinder. They successfully completed their third SOC 2 audit with Thoropass, receiving a clean report with no exceptions. Compared to their initial audit, they saved 40% of the time previously spent on managing the process, allowing the team to allocate resources more efficiently. 

Thoropass’s automation capabilities and ongoing support have enabled CallFinder to confidently meet compliance requirements, positioning them to engage with larger enterprise clients, particularly in the financial sector. This partnership not only made compliance more manageable but also ensured that CallFinder could maintain continuous compliance as they grow.