MedCall

CHALLENGE

Integrate software to further streamline the path to SOC 2 compliance without slowing the process down

Achieving SOC 2 compliance is not just a badge of honor for MedCall—it’s an important testament to their unwavering commitment to security, reliability, and confidentiality. Meeting these high industry standards is crucial for building and maintaining trust with their clients. However, navigating the complexities of SOC 2 attestation can be daunting.

MedCall was already working with Legion Cyberworks, a trusted partner known for their deep knowledge in cybersecurity, infrastructure, and support. Despite having a strong partner in Legion Cyberworks, they lacked the right software to streamline their approach. That’s when Legion Cyberworks introduced them to Thoropass. The challenge was to seamlessly integrate Legion Cyberworks’ capabilities with the advanced tools and support provided by Thoropass to achieve their compliance goals efficiently and effectively.

SOLUTION

Leverage Thoropass’s smart compliance software to put their compliance journey into hyperdrive

MedCall’s journey to achieving SOC 2 attestation was a complex process, made manageable with the invaluable support of their Thoropass Service Partner, Legion Cyberworks. Leveraging their deep expertise in cybersecurity, Legion Cyberworks conducted thorough vulnerability and penetration tests, delivered ongoing managed services, and provided crucial compliance knowledge, ensuring MedCall’s adherence to key trust principles: security, confidentiality, and availability.  With the ability to use Thoropass’s compliance automation software as a central hub, the timeline for the MedCall team to achieve SOC 2 was dramatically condensed.

Thanks to the collaborative approach of these companies, the compliance journey, which spanned only a few months, was relatively smooth.  The team’s Thoropass CSM played an important role in guiding MedCall through the process, making the connection between their AWS infrastructure and the Thoropass platform one of the easier aspects of the journey. The comprehensive roadmap, detailed dashboard, and integration of resources offered by Thoropass were standout features, saving time and proving to be highly useful.

Better together: Legion Cyberworks + Thoropass

While SOC 2 attestation can be challenging, by making the strategic decision to work with Legion Cyberworks, Medcall’s process was much more efficient. Legion Cyberworks’  honesty and expertise gave MedCall the confidence they needed to pursue the SOC 2 attestation process. and their support was critical for the initial onboarding and implementation of the Thoropass platform and for ensuring that MedCall remains in compliance efficiently over the long term. 

Adding Thoropass to the mix ensured a frictionless audit, which integrated naturally to the compliance process. The smooth and seamless audit process further proved the effectiveness of this partnership, showcasing the importance of the relationship between MedCall, Thoropass, and Legion Cyberworks in achieving and maintaining high compliance standards.

RESULTS

SOC 2 compliance in only 3 months and strong security posture

MedCall’s journey to achieving SOC 2 attestation has been a resounding success, thanks to the collaborative efforts of Thoropass and Legion Cyberworks. The outcome of this compliance journey has met and exceeded MedCall’s expectations, ensuring that they are well-positioned to maintain their security posture and compliance standards going forward.

To support their continuous commitment to security and compliance, MedCall has engaged Legion Cyberworks in ongoing partnership to help with monitoring and support. Legion’s expertise has proven to be critical, providing MedCall with the assurance that its security posture remains strong and that they are always prepared for the next audit.

Having the SOC 2 attestation is crucial to MedCall’s business operations. An annual SOC 2 report is mandatory for many of their customers, making this attestation essential for maintaining customer trust and meeting contractual obligations. MedCall leverages Thoropass’s continuous compliance services, ensuring that they “don’t take their foot off the gas” when it comes to monitoring and maintaining their attestation.

As MedCall looks ahead to pursuing SOC 2 Type 2 certification, they express confidence in the Thoropass platform and hands-on support from Legion Cyberworks. Both products and services have proven to be effective, and MedCall is eager to see how the partnership will continue to evolve as they take on the next compliance challenge.

LOOKING AHEAD

Ongoing partnership for sustained and continuous compliance

As MedCall looks ahead to pursuing SOC 2 Type 2 certification, they express confidence in the Thoropass platform and hands-on support from Legion Cyberworks. Both products and services have proven to be effective, and MedCall is eager to see how the partnership will continue to evolve as they take on the next compliance challenge.