Bytescale

CHALLENGE

Growing enterprise demands required formal security validation

When media processing platform Bytescale started attracting enterprise clients, they faced a classic growth challenge: prove your security posture or lose the deal. With Thoropass, they didn’t just check a compliance box—they transformed security validation into a powerful business advantage.

Lawrence Wagerfield, Founder and CEO at Bytescale, explains “for them, it’s really important to know that their data is being handled securely and that we are following best procedures, not just from a technical level, but from a managerial level as well.”

Bytescale was already implementing robust security best practices, but needed third-party certification to formally validate these measures for enterprise clients. As they grew, obtaining SOC 2 compliance became essential to secure and expand their enterprise relationships. The forward-thinking team sought expert guidance to navigate the compliance process efficiently.

“Obviously, going into something like SOC 2, there’s an awful lot you need to take on as a company to bring your infrastructure, your team, and your management practices up to speed, and that’s an area where we really needed a specialist,” shares Lawrence.

SOLUTION

Bytescale chooses Thoropass for all-in-one compliance

After evaluating several compliance vendors, Bytescale selected Thoropass for its all-inclusive solution. Unlike other providers that only offered platforms, Thoropass included the audit as part of their package—a major differentiator for Bytescale.

Speaking to this decision, Lawerence explains “for us, the most important things were to have a platform that handled all of the integrations with all of our vendors that we were using. We also needed the audit to be included within that, and we also needed a customer success manager who would hold our hand and guide us through the whole process. Thoropass provided all three of those things for us, so for us it really was a no-brainer.”

Implementation was frictionless, with a dedicated customer success manager providing personalized guidance via weekly check-ins and Slack. This hands-on approach made Thoropass feel like an extension of Bytescale’s team.

RESULTS

400% ROI, 70% time savings, and transformed business confidence

With Thoropass, Bytescale achieved SOC 2 certification, significantly increasing trust with enterprise customers. The benefits were substantial:

• 400% ROI through retained enterprise customers
• 70% time savings on audit evidence collection
• A boost in security and compliance confidence

“The impact that SOC 2 and Thoropass has had on Bytescale has been significant. We’ve achieved a 400% ROI on our contract with Thoropass through retaining enterprise customers, and also about a 70% time-saving when it comes to answering all the questions that the authors need to know for the end of the observation period,” explains Lawrence.

Bytescale now operates with confidence in their security practices, proving that compact teams can deliver enterprise-grade products and services.

LESSONS LEARNED

Compliance as a strategic advantage

The partnership with Thoropass transformed compliance from a concern into a confidence booster for Lawrence and the Bytescale team.

In final reflection, Lawerence shares “before Thoropass, when you don’t have anyone that knows about compliance for the company, you’re just thinking to yourself, ‘I hope we’re doing this right. We think we are. We kind of know we are, but we really don’t know for sure.’ Having someone like Thoropass on board who is saying, ‘Yes, you’re doing things right,’ or, ‘Yes, you need to change that bit over there, and then you’d be doing things right’: as a CEO, that makes you sleep well at night.”