Routal

CHALLENGE

Deals at risk with rigid enterprise security requirements

Xavier Ruiz, CEO of Routal, saw a growing need for security compliance in their market. As Routal’s customer base grew, they were faced with a more rigid set of security requirements.

These larger contracts were at risk as Routal lacked a third-party assessment to demonstrate their commitment to security. As prospects began asking more detailed questions about their security posture, it became clear that in order to maintain customer trust and to work with larger enterprise companies, Routal would need a SOC 2 certification.  

Xavier explained, “People are beginning to be more cautious. Some issues have been found in the sector. So people are starting to value security, not just to have the badge, but because of the work that goes on behind the scenes in order to get it.”

In order to save at-risk deals and deepen customers’ trust in their systems, Xavier and his team decided that SOC 2 compliance was necessary. 

SOLUTION

Partner with Thoropass for expert support and integrated systems that drive success

Learning of Thoropass from a customer’s recommendation, Xavier began his deliberation process to pick a security compliance vendor. He was initially drawn to the ease of use of Thoropass’ platform and the expert guidance provided by the Customer Success team. 

Xavier explained: “Our dedicated customer success manager has been there for any need that we had. We would send an email and he would answer pretty quickly, without a doubt.” 

Beyond the assistance Routal found with the Customer Success team, Xavier and his team experienced a straightforward and efficient onboarding. Leveraging their existing Google Cloud infrastructure and integrations with MongoDB, they used Thoropass to synchronize their systems and use their time more efficiently throughout the entire process. 

Speaking to the capabilities of these integrations, Xavier noted, “They save time. You just make the connections, link the accounts on the 3rd party system, and check! Everything’s done.” 

As Routal continued with their SOC 2 preparation, the Thoropass platform provided templates for the necessary policies and procedures, which Routal was able to adapt to their specific business needs. The combination of expert support, integrated systems, and templates within the tool were a game changer in simplifying the SOC 2 process.

RESULTS

A quick path to SOC 2, an even quicker path to ROI and market differentiation

With Thoropass on their side, Routal was able to achieve a SOC 2 certification faster and with less effort than anticipated. Beyond the time savings, the Routal team has already seen a return on their investment, acquiring new customers who see the value in their commitment to security.

According to Xavier, “We’ve been able to get some new opportunities because of this certification. With only  a couple of new customers, we can say that the investment in SOC 2 has already had its return.” 

This certification has given them a competitive advantage, especially when dealing with larger, security-conscious enterprises. Routal is confident that their SOC 2 certification will help differentiate them in their current market and allow them to expand into new markets.